Terms of Use

Terms of Use

This website and/or application is owned and operated by Santen Pharmaceutical Asia Pte. Ltd. (“Santen”) to offer general information about Santen and its pharmaceutical products and medical devices. You should thoroughly read the terms of use on this page (“Terms of Use”) (as well as the Privacy Policy) before accessing this website. By using this website, you agree to be bound by, and to comply with, the Terms of Use. BY CLICKING “I AGREE,” OR BY OTHERWISE SIGNING UP OR FOR AN ACCOUNT, OR BY ACCESSING OR USING THIS WEBSITE AND/OR APPLICATION, YOU AGREE TO BE BOUND BY THESE TERMS OF USE AND ARE ENTERING INTO A FULLY BINDING AGREEMENT. If you do not agree to these terms, you should exit this site immediately and cease any further access to the same.

Copyrights and Trademark Rights, etc.

(1)    The information contained in this website and/or application is protected by copyright, trademark, patent laws, and all intellectual property rights to such information either belong to Santen or are licensed to Santen.

(2)    Santen’s product names, logos, designs, slogans, and trade dress appearing on this website and/or application are registered trademarks, service marks, trade names or designs, and are protected by the applicable laws. Therefore, any action infringing these rights is strictly prohibited.

(3)    You may print off one copy, or download extracts, of any page(s) of our website and/or application for your personal and/or non-commercial use, provided that any such copy or extract retains all accompanying copyright and/or other proprietary notices. You must not modify any such copies or extracts of this website in any way without Santen's prior written permission.

(4)    You are strictly prohibited by law from downloading or copying information contained in this website and/or application for purposes other than personal, non-commercial use without Santen’s prior written permission.

(5)    If you print off, copy or download any part of our site in breach of these Terms of Use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

Information posted by Users

All patient information provided in this website and/or application shall be treated as confidential information and kept in strict confidence by Santen. 

Otherwise, for all other information or data, Santen is not obligated to respond to communications by e-mail or mail forms in association with this website and/or application. Santen bears no obligation to keep any information or data provided by you through this website (including those offered via e-mail) in confidence. If you provide any information via the website and/or application, it shall be deemed that the content is not confidential. Santen shall be free to use this information. In addition, if you give any feedback to Santen, it shall be deemed that the content is not confidential, and Santen reserves the right to use, disclose, reproduce, or distribute any ideas, concepts and know-hows contained in such information or data for any purposes including but not limited to product development, manufacture and marketing.

In this regard, while you may retain the copyright and intellectual property rights of the contents you have posted to this website and/or application, you are required to and shall grant to Santen a worldwide, irrevocable, royalty-free, perpetual, transferable non-exclusive licence to use (copy, process, translate, extract, publish, reproduce distribute etc.) all or part of the contents you have posted without your prior written consent. In addition, Santen shall be allowed to sub-licence these rights to any of its affiliates or third party partners without your prior written consent. Finally, by such posting, you shall be deemed as agreeing not to enforce any copyright, moral rights of author and other intellectual property rights against Santen.

This website and/or application may include information and materials uploaded by other users of the site, including to bulletin boards and discussion forums. Such information and materials have not been verified or approved by us. The views expressed by other users on our site do not represent our views or values.

Product Information

This website and/or application only offers general information. Should you need further information on our products, please contact a local Santen representative or refer to the product labeling supplied with all Santen products. Nothing contained on Santen’s website and/or application is intended to offer medical advice for the treatment of illness or disease, or to be a substitute for professional medical advice, diagnosis or treatment. Before using any product or service discussed on this website and/or application, please refer to the product labeling supplied with all Santen products. In addition, nothing presented here is intended to provide instructions on the use of the products supplied by Santen.

Government Regulations

Santen and its products are regulated by government agencies in each of the countries in which it does business, such as the Health Sciences Authority of Singapore. Please check with the relevant government agency and regulatory authority for information appropriate in your country. This website and/or application contains information about products which may or may not be available in any particular country, may be available under different trademarks in different countries, and where applicable, may be approved or cleared by a government regulatory body for sale or use with different indications and restrictions in different countries. Nothing contained on Santen’s website and/or application should be construed as a promotion or solicitation for any product or for the use of any product in a particular way which is not authorized by any referent law or regulation in your jurisdiction. Specific questions about the availability and use of products described on Santen’s website and/or application should be directed to your local Santen affiliate.

Privacy Policy

Santen handles your personal information according to the Privacy Policy provided separately in this website and/or application.

You are responsible for ensuring that your use and/or sharing of personal information is consistent with any applicable legal restrictions in your jurisdiction of use, including consents for use of your information which may include your identifiable information. .

Links to Other Sites / Links from the Other Sites

We may provide links to third-party websites for your convenience only, which you are to use entirely at your own risk. Santen holds no responsibility or authority over the contents of such sites, and shall not be liable for any damages or losses arising from or relating to your access to these third-party websites. Such links to third-party websites should not be interpreted as establishing an affiliation between Santen and such third-parties, nor should they be interpreted as Santen's approval of the contents of the third-party website.

Furthermore, you must obtain prior written permission from Santen if you intend to hyperlink any third-party webpage to this website.

Account, Password, Confidentiality and Security

You may be required to provide an account and password to access portions of Santen’s websites and/or applications. You agree to be fully responsible for all access, use and activities that occur under your account and password. You are solely responsible for maintaining the confidentiality of your account and password. You must NOT disclose your account and password to anyone. You must NOT leave any computer unattended while logged on to any of Santen’s websites and/or applications. You agree to immediately notify Santen of any breach of security of your account or password, such as theft, unauthorized use, attempted use, or tampering. You agree to exit and log out from your account at the end of each session. The account and password must not be transferred from the person that it was issued to. Replacement accounts can be obtained from Santen.

We have the right to disable any account code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Use.

Legal Jurisdiction

Terms of Use are governed by and interpreted in accordance with the laws of Singapore. All disputes concerning any disagreements arising out of, in connection with, or relating to the provisions of Terms of Use will be brought exclusively to the Courts of Singapore.

Compliance with Laws

These Terms of Use are subject to any governmental laws, orders or other restrictions on the export of software and related information that may be imposed by governmental authorities. You shall comply with any governmental laws, orders or other restrictions including but not limited to the export and re-export of software (including technical data and any related information and documentation) which may be imposed from time to time.


Users are prohibited from committing any acts related to the website and/or application that will or may fall into the categories described below. If and when such acts are confirmed, such posted content will be deleted and/or your account will be blocked without prior notice. As such, You agree not to do any of the following:

1)    Acts that conflict with or violate any law or regulation, including laws on qualities, ensuring of efficacy and safety on pharmaceuticals and medical devices etc.

2)    Acts that violate public order and morals.

3)    Post any topics related to criminal acts.

4)    Act in an unlawful or unprofessional manner in connection with the website/application and other Users including but not limited to being dishonest, abusive or discriminatory.

5)    Post defamatory obscene, hateful, inaccurate, political, shocking, threatening or otherwise inappropriate content or air personal grievances or disputes.

6)    Violate the copyright, trademark right, and/or any other intellectual property right of any person(s).

7)    Violate the privacy or personal data protection rights, and/or other rights of any person(s).

8)    Acts that discriminate, slander, and/or threat people, or acts that damage the reputation and/or trust of any person(s).

9)    Use of this site (including some or all of its contents) for commercial purposes without the company’s permission.

10)    Religious activities, inducement activities to religious group, and/or any other activities similar thereto.

11)    Political activities, inducement activities to political organization, and/or any other activities similar thereto.

12)            Acts with a purpose of meeting unacquainted persons.

13)            Acts that encourage, imply, and/or induce any form of abuse, violence, illegal action, etc.

14)            Acts that adversely influence the sound development of youth.

15)            Transmission of information such as obscene or offensive images.

16)            Posting of information related to any websites or businesses that might contain inappropriate or obscene information including documents, images, videos etc., and/or inducement of other users to websites and containing any such content.

17)            Disclosing of any information such as contact details of one’s own or of person(s) that enables to identify individuals and makes it easy to contact them.

18)            Misrepresent your likeness, your identity or employment history.

19)            Create a false identity on the website/application.

20)            Use or attempt to use another individual’s account.

21)            Develop, support or use software, devices, scripts, robots, or any other means or processes (including crawlers, browser plugins and add-ons, or any other technology or manual work) to scrape the website and/or application or otherwise copy profiles and other data from the website and/or application

22)            Bypass or circumvent any access controls or user limits (such as caps on keyword searches);

23)            Copy, use, disclose or distribute any information obtained from the website and/or application, whether directly or through third parties (such as search engines), without the consent of the person providing the information;

24)            Solicit email addresses or other personal information from Users you don’t know, without authorization.

25)            Use, disclose or distribute any data obtained in violation of this Terms of Use;

26)            Disclose information that you do not have the consent to disclose (such as confidential information of others (including your employer));

27)            Manipulate identifiers in order to disguise the origin of any message or post transmitted through the website and/or application.

28)            Create or operate a pyramid scheme, fraud or other similar practice;

29)            Reverse engineer, decompile, disassemble, decipher or otherwise attempt to derive the source code for the website and/or application or any related technology that is not open source.

30)            Imply or state that you are affiliated with or endorsed by website and/or application without the company’s express consent (e.g., representing yourself as an accredited website and/or application trainer or agent or employee);

31)            Rent, lease, loan, trade, sell/re-sell access to the website and/or application or related data;

32)            Sell, sponsor, or otherwise monetize website and/or application without Santen’s consent;

33)            Deep-link to the website and/or application for any purpose not envisaged herein;

34)            Remove any copyright, trademark or other proprietary rights notices contained in or on website and/or application.

35)            Use bots or other automated methods to access the website and/or application, add or download contacts, send or redirect messages.

36)            Monitor the website and/or application’s availability, performance or functionality for any competitive purpose

37)            Engage in “framing,” “mirroring,” or otherwise simulating the appearance or function of the website and/or application.

38)            Overlaying or otherwise modifying the website and/or application or their appearance.

39)            Acts that damage the trust of the company and/or the company’s website and/or application.

40)            Acts that obstruct the operation of the company’s website and/or application.

41)            Transmission of information including computer viruses and/or other harmful computer programs.

42)            Unauthorized access to the company’s website and/or application and/or the company’s facilities (including Administrative computer).

43)            Spam, or otherwise automatically generated content, directed at Santen or Santen’s followers.

44)            Any other acts deemed improper by the company.

Should the user cause damage or loss to the company through the acts falling under prohibitions described above, we reserve the right to claim compensation against that user.

Even if we do not delete the offending content and/or block the relevant user account, we do not provide any warranties including the legality, truth, purposiveness of the acts.


1)    The contents of this website and/or application are provided to you on an "as is" basis without warranties or representations of any kind. Santen makes the best efforts to keep the content of this website and/or application accurate, complete and updated. However, we do not provide, and expressly disclaim, any warranties or representations (whether express or implied) regarding the accuracy, completeness, reliability, integrity, truth, legality, purposiveness, fitness for a particular purpose or non-infringement of third parties' rights of the website/application's contents, including the comments posted by users. Furthermore, we shall not be responsible for any damages to users and/or third parties caused by the use of any information on this website and/or application.

2)    You warrant that any data posted by you on this website and/or application, including texts, images, videos, etc., do not infringe any rights including the intellectual property right, privacy right, publicity right, and honorary right of other people or entities. The company shall not be responsible for any damages or losses caused to other users and/or third parties, or any infringements and/or conflicts caused by the use of such data posted by you.

3)    Santen reserves the right to change or update the contents, or suspend or discontinue the operation of this website and/or application without prior notice. We shall not be responsible for any damages caused by such changes or additions in the contents of the company’s website, or by the suspension or termination of its operation.

4)    Santen and/or its authorized contractors may, either partially or in its entirety and without being obligated to provide prior notice – modify, adapt or change the website/application’s features, the user interface and design, the extent and availability of the contents in the website and/or application and any other aspect related to the website and/or application. You will have no claim, complaint or demand against Santen and/or its authorized contractors for applying such changes or for failures incidental to such changes.

5)    Any advice or service that shall be offered by physicians and other medical professionals will not be provided in the company’s website and/or application. Furthermore, the information posted on the company’s website and/or application is not designated to substitute the advice that shall be offered by physicians and other medical professionals.

6)    It is your responsibility to take measures to prevent damage by computer viruses, worms, etc.. The company expressly disclaims any warranties or representations that access to this website and/or application is free from computer viruses, worms, malwares etc., and shall not be responsible for any damages caused by such harmful computer programs.

Limitation of Liability

Neither Santen nor any party involved in creating, producing or delivering Santen’s website, application or any Linked Site, shall be liable in any manner whatsoever for any direct, incidental, consequential, indirect or punitive damages arising out of your access, use or inability to use the website or any Linked Site, or any errors or omissions in the content thereof.  All limitations of liability under this Terms of Use apply whether the alleged liability is based in contract, tort, negligence, strict liability, or any other basis, even if Santen has been advised of the possibility of such damage. Because some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, Santen’s liability in such jurisdictions shall be limited to the maximum extent permitted by law and any exclusion or restriction on liability for death or personal injury arising from Santen’s willful misconduct, fraud or negligence will not apply if it is prohibited in your jurisdiction.


To the maximum extent permissible under applicable laws, you agree to defend, indemnify and hold harmless Santen and its subsidiaries, affiliates, directors, officers, agents, co-branders or other partners and employees from and against any and all liabilities, claims and expenses, including reasonable attorneys’ fees, made by any third party due to or arising out of or relating to (i) the content you submit, post to or transmit through this website and/or application; (ii) your use of this website and/or application; (iii) your violation of the Terms of Use; and/or (iv) your violation of any rights of another person or entity through your use of this website and/or application.

These Terms and the rights, interests and obligations hereunder shall be binding upon, inure to the benefit of and are enforceable by the Parties and their respective successors and permitted assigns.


Santen reserves the right, in its sole discretion, to terminate your access to all or part of this website and/or application, with or without notice to you. You agree that Santen shall not be liable to you or any third party for any termination of your access to this website and/or application.

Severability, Entire Agreement and Waiver

If any of the provisions of these Terms of Use are held unlawful or otherwise ineffective by any court of competent jurisdiction, the remainder of the Terms of Use will remain in full force, and the unlawful or otherwise ineffective provision will be substituted by a new provision reflecting the intent of the provision so substituted. The Terms of Use embody the entire agreement and understanding between you and Santen and as of its effective date, and terminates and supersedes all prior or independent agreements and understandings between you and Santen covering the same subject matter.

The clause and paragraph headings contained herein are for convenience and reference and are not intended to define or limit the scope of any provisions of these Terms of Use. Failure by Santen to enforce any of the provisions of this Agreement will not be construed as a waiver of such provision.

Independent Contractor

Nothing contained herein shall be considered as creating an employer-employee relationship, a partnership, agency or joint venture between us as a result of your use of this website.

Modifications of These Terms

Santen may modify these Terms of Use from time to time. If fundamental changes are introduced, a notice will be posted in the updated version of the website/application. Your continued use of the website/application after the Terms of Use have been modified signifies your assent to the updated Terms of Use. If you do not agree to the updated Terms of Use or to any term within them, you must discontinue all further use of the website/application.

Contact Information

Please email us at support@santenmd.com for any feedback or enquiries